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Creating and Editing KB Articles

Creating and Editing KB Articles

Viewing the Knowledge Base

Go to Admin → KB tab. All articles are listed with their title, category, and status.

Creating a New Article

  1. Click Add Article (or scroll to the add form at the bottom of the KB tab)
  2. Fill in the fields:
Field Description
Title Clear, descriptive name (e.g. "Emotional Conflict Loop — The Abandonment Pattern")
Category methodology, patterns, techniques, or boundaries
Content The article body — written in practitioner voice, plain language
Tags Comma-separated labels for relevance matching (e.g. abandonment, attachment, relationships)
Keywords Additional single-word signals for the matcher (e.g. fear, rejection, alone)
  1. Click Create Article

Editing an Article

Click Edit next to any article. Update the fields as needed and click Update Article.

Deleting an Article

Click Delete next to the article. This removes it permanently. Consider keeping deprecated articles with a note in the title (e.g. "ARCHIVED — ...") rather than deleting, so the content isn't lost.

Tips for Effective KB Content

Write in the AI's voice

The AI will draw on this content to inform what it says. Write in the same tone you want the AI to use — warm, specific, non-clinical.

Use concrete examples

Instead of: "The abandonment pattern involves fear of being left." Write: "The abandonment pattern often appears as hyper-vigilance in relationships — constantly scanning for signs of withdrawal, interpreting neutral behaviour as rejection, and pre-emptively pulling away to avoid being hurt first."

Tag generously

Tags are how the system finds the right article. Include synonyms, related emotions, and common ways clients might describe the pattern: abandonment, rejection, being left, not enough, alone, fear of loss.

Keep each article focused

One concept per article. If you find yourself writing "and also..." frequently, split it into two articles.

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